FAQs

Instructional Series

How much are the SNTS Instructional Series?

The Adventure Bike series is NZ$50 and the Dirt Bike series is NZ$70

What do I get when I purchase the series?The Adventure Bike Series contains 16 episode and the Dirt Bike series contains 18 episodes. You can stream them as often as you like.They are provided to you digitally, which you can access through your account on our websiteThey are not provided physically eg on a DVD or similar.

I have previously purchased the series on an older platform, such as Vimeo, or on the older Say No To Slow website - how can I access them now?

We updated out website in March 2022 so you will need to activate your account.To do this please go to the following page:https://saynotoslow.nz/account/register
Fill in your details as if registering for a new account (first name, last name, email and a password) and you should then have access to your account.
Please let us know if this doesn't work.

Do I need to create an
account to purchase them?

You will need to create an
account to watch the videos at saynotoslow.nz If you purchase them and don’t create an account (eg if you have used Google Pay, Apple Pay or another accelerated checkout option) don’t worry, you can create the account once you are ready to watch the videos and they will be there waiting for you.

How do I access my account?

You can go to the login
icon at the top right of the site, or click here

Can I download the series?Downloading of the series
is not currently available however you can stream them as often as you like.

Can I cast the videos to
Chromecast?

Yes you can. At the moment,
Vimeo videos are not supported to be cast directly from our platform, but you can mirror your mobile device using Google Home and watch them like
that (we have tested it ourselves and it's a totally acceptable
solution!)

What payment methods can I
use?

You can use Visa,
Mastercard, Shop Pay, Apple Pay, Google Pay and PayPal

I’m having trouble accessing
my account, how do I sign in

When you go to
saynotoslow.nz you will see a head and shoulders icon at the top right, click there to log in with your email and password. There is an option to recover your password if you have forgotten yours (haven’t we all done that at some point!)

Who can I contact if I still
have questions?Reach out to us at info@saynotoslow.nz and
we will be happy to help.

In Person Coaching
Clinics

Where are the clinics held?

We are based in Thames, New
Zealand, but we do run clinics across NZ and the rest of the world (now that we can travel again!)

How many people attend a
clinic?

We limit our clinics to 10
riders each session.

Can I book a private
session?

Yes, just contact monica@saynotoslow.nz to start discussing details

I've heard I need off road
boots and tyres for the adventure course, is that right?

It sure is. This is primarily for your safety, and confidence, which go hand in hand. We have information available on this for you on request.

Online Store /
Products / Shipping

Do you ship internationally?Yes we do. Most of our standard shipping rates allow for tracked delivery international. If you
live in South Africa, please be aware that there are local delivery
issues at times, please feel free to get in touch to discuss before you order.

I’ve ordered the wrong
thing, can I change this?

Get in touch with us as
soon as you realise – if we haven’t shipped it, it’s not a problem to change it.

There is a problem with my
order that I have received, can I get a refund?

Please get in touch with us
to discuss, we are happy to work with the customer and refund if that’s the right thing to do.

Do I need to create an
account to purchase physical items? Our system is set up to require customers to set up an account due to the digital nature of most of our products. If you don't want to create an account and still want to purchase physical products, get in touch.

Question not listed?
Please feel free to get in touch with us at info@saynotoslow.nz