FAQs
Instructional Series
How much are the SNTS Instructional Series?
The Adventure Bike series is US$34.99 and the Dirt Bike series is US$44.99

What do I get when I purchase the series?
The Adventure Bike Series contains 16 episodes and the Dirt Bike series contains 18 episodes. You can stream them as often as you like. You can download them to the Say No To Slow app, and watch them offline

They are provided to you digitally, which you can access through your account on our website at https://content.saynotoslow.nz/sign_in

They are not provided physically eg on a DVD or similar.

I have previously purchased the series on an older platform, such as Vimeo, or on the older Say No To Slow website - how can I access them now?
We updated our platform in December 2023. If you hadn't received an email to log in to the new platform, just get in touch with us info@saynotoslow.nz and we will help you out.

Do I need to create an account to purchase them?
You will need to create an account to watch the videos at content.saynotoslow.nz

How do I access my account?
Click here

Are the videos downloadable? 
All of the videos are available to download on the Say No To Slow app.

Can I cast the videos to another device?

Yes you can.

What payment methods can I use?
Currently we accept credit card payments only for the digital products. We are working on more options for you. 

I’m having trouble accessing my account, how do I sign in?
Click here to log in to view your digital purchases. If that isn't working, get in touch with us info@saynotoslow.nz

Who can I contact if I still have questions?
Reach out to us at info@saynotoslow.nz and we will be happy to help.
 
In-Person Coaching Clinics
Where are the clinics held?
We are based in Thames, New Zealand, but we do run clinics across NZ and the rest of the world.

How many people attend a clinic?
We limit our clinics to 10 riders each session.

Can I book a private session?
Yes, just contact info@saynotoslow.nz to start discussing details. Chris is booked out most of the year so advance planning is usually needed.

I don’t have a bike, can I hire one?
Yes, we have hire bikes available for our Thames clinics

Can you come to me, wherever I am in the world?
We can certainly have a conversation with you about it, Chris has raced and coached in over 50 countries so far, so you have a good shot.

How much does it cost?
Our NZ clinics are between $225 - $350pp, depending on locations. International clinics have a lot of variables so get in touch with us to discuss – info@saynotoslow.nz 

I’ve heard I need off road boots and tyres for the adventure course, is that right?
It sure is. This is primarily for your safety, and confidence, which go hand in hand. We have information available on this for you on request.
 

Online Store / Products / Shipping
Do you ship internationally?
Yes we do. Most of our standard shipping rates allow for tracked delivery international. We do not ship to South Africa. Some of our products we only ship to NZ and Australia (such as the DoubleTrack tool, but you can order this through the link on the product page)

I’ve ordered the wrong thing, can I change this?
Get in touch with us as soon as you realise – if we haven’t shipped it, it’s not a problem to change it.

There is a problem with my order that I have received, can I get a refund?
Please get in touch with us to discuss, we are happy to work with the customer and refund if that’s the right thing to do.

Do I need to create an account to purchase physical items?
No, you do not.
 
Question not listed? Please feel free to get in touch with us at info@saynotoslow.nz